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For Information on anything, whether it is organising your perfect wedding to arranging a bouqet for that special somone, we promise to walk you through any process step by step and help give you guidance to accomplish exactly what you are looking for.
1A High Street | MK17 8RQ | Woburn Sands
Call us @ 01908 586 481
Mon-Fri, 8am-3pm, Sat 8am-2pm
(Please note we are closed on Sundays and Bank Holidays)
Floral Arrangements – Terms & Conditions
Flower Availability & Substitutions
As our floral arrangements are made using fresh, seasonal flowers, availability can vary depending on the time of year, supplier availability and market conditions.
While we always aim to create your arrangement as closely as possible to the photographs, description or design selected, specific flowers, colours, foliage and varieties may occasionally need to be substituted.
If a particular flower is unavailable, we will select a suitable alternative of a similar style, colour, quality and value, while keeping the overall look and feel of your arrangement as close as possible to your original order.
Containers, Vases & Accessories
Containers, vases, baskets, boxes, ribbons and other decorative elements may also vary from those shown in photographs. This may be due to availability, supplier changes or seasonal stock.
Where a specific container is unavailable, we reserve the right to substitute it with an alternative of a similar style, quality and value. We will always endeavour to ensure that any substitution complements the flowers and overall design of your arrangement.
Fresh Flowers & Natural Variation
Flowers are a natural, perishable product and each arrangement is unique. Natural variations in colour, size, shape, texture and opening of flowers are to be expected and are part of the beauty of working with fresh flowers.
The longevity of an arrangement can also vary depending on the flower varieties used, environmental conditions and the care provided after delivery or collection. We provide care guidance to help you enjoy your flowers for as long as possible.
Refunds & Returns
Due to the fresh and perishable nature of our flowers, we are unable to offer refunds, returns or exchanges once an arrangement has been delivered or collected, unless the arrangement is found to be faulty or there has been an error on our part.
We are unable to accept returns simply because flowers have naturally opened, changed slightly in appearance or reached the end of their natural vase life.
We want every customer to be happy with their flowers. If you have any concerns about your arrangement, please contact us as soon as possible after delivery or collection, preferably with photographs of the arrangement and details of the issue.
Although refunds cannot normally be provided once flowers have been delivered or collected, we will always do our best to resolve any genuine concerns fairly and reasonably and will consider each situation on an individual basis.
Delivery & Collection
Once an arrangement has been delivered or collected, responsibility for the care and condition of the flowers passes to the customer. We cannot be held responsible for deterioration caused by incorrect care, unsuitable temperatures, direct sunlight, lack of water or other environmental conditions after delivery or collection.
By placing an order, you acknowledge and agree to these Terms & Conditions.
Please note: These Terms & Conditions do not affect your statutory rights under applicable consumer law.